FAQ
FAQ
Top Questions
Halokaz will inform Seller when Halokaz receives Buyer’s Purchase Monies. Unless otherwise agreed with Halokaz, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the Site. Seller must use his/her best effort to ensure that Buyer receives the purchased items within, whichever applicable, by Seller on Seller’s listing. Users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged,lost or failure of delivery during the course of delivery, Users acknowledge and agree that Halokaz will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute. For International Transaction. Users understand and acknowledge that, where a product listing states that the product will ship from overseas, such product is being sold from a Seller based outside of Malaysia, and the importation and exportation of such product is subject to local laws and regulations. Users should familiarise themselves with all import and export restrictions that apply to the designating country. Users acknowledge that Halokaz cannot provide any legal advice in this regard and agrees that Halokaz shall not bear any risks or liabilities associated with the import and export of such products to Malaysia. Where the Buyer elects to have a purchased item delivered by any other shipping method provided by Halokaz, the fee payable to the delivery company shall be borne by the Buyer.
Buyer may only cancel his/her order prior to the payment being made to Halokaz. Buyer may apply for the return of the purchased item and refund prior to the expiry date of Halokaz Period. Halokaz reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase paid into Halokaz. Refunds to Buyers shall be made to their Halokaz wallet within 7 working days, of the return or refund request being approved.
• Credit Card • Debit Card • Online Banking Card and Online payments are processed through third-party payment channels and the type of cards and banks are accepted by these payment channels may vary depending on the jurisdiction you are in. Buyer may only change their preferred mode of payment for their purchase prior to making payment. Halokaz takes no responsibility and assume no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.
To place and order and access Halokaz application you must register a Halokaz account. If you are registering a Halokaz account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms. You must provide accurate, current and complete information during the registration process of your user Halokaz account. If you provide any information that is untrue, inaccurate, not current, incomplete or misleading, or if we believe that such information is untrue, inaccurate, not current incomplete or misleading, then we reserve the right to suspend or terminate your Halokaz Account and refuse or restrict any and all current or future use of services, without any liability to you. You are responsible for maintaining the confidentiality and security of your Halokaz account credentials and may not disclose your credentials to any third party. You must immediately notify us if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Halokaz account. You are liable for any and all activities conducted through your Halokaz account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).