Privacy Policy Greeting from Haltech Industries Sdn Bhd! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Halokaz. WHAT PERSONAL INFORMATION WE COLLECT When you visit our application or site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. HOW DO WE COLLECT YOUR PERSONAL DATA? We collect Personal Data from you: 1. When you voluntarily submit your Personal Data to us for any reason. 2. User interaction with Halokaz team and affiliates 3. Interaction with our social media and any other online affiliates with Halokaz 4. User participating for our promotion, initiatives and any further request for personal data. 5. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. 6. Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 7. Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies. Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested. HOW DO WE USE YOUR PERSONAL INFORMATION We use the Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Information to: A. Communicate with you. B. Screen our orders for potential risk or fraud. C. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. D. register and maintain your user account E. to verify your identity or age; F. Processing your order and orders related processes (e.g deliveries, address ect.) payment related information. G. processing your returns or refunds related issues in accordance with our Terms of Service; H. To able our supporting services and functions related to your user account, favourites, saved data features in the application and websites. I. To communicate with user through request, feedbacks, inquiries. J. Personalization of user applications, to improve user experience and all Halokaz related events. K. To improve the application, website, Halokaz technologies, data analysis, statistics of Halokaz customers experience. L. monitor and enforce compliance with our Terms of Service, including dispute resolution; M. comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services N. Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address). SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. A. employees, consultants, temporary workers; B. HALOKAZ Marketplace sellers, who supply and deliver the products or services you ordered through the Website or Apps; C. payment processors, who process your payment on the Website and the Apps; D. logistics providers, such as courier services which will deliver your order to you; E. business partners who separately maintain an account with you for loyalty or point redemption programs; F. business partners or vendors in connection with the processing of any promotion, event or service organised by us; G. professional advisers and consultants; H. agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and I. any other party whom you authorize us to disclose your Personal Data to. J. to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. BEHAVIOURAL ADVERTISING We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. Mention opt-out links from external services such as: ● FACEBOOK ● GOOGLE ● SOCIOMANTIC GOVERNING LAW This Policy and your use of this Website shall be governed in all respects by the laws of Malaysia. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. REQUEST TO WITHDRAW PROCESSING If you wish to withdraw your consent for us to send you sales, marketing or promotional information, please inform us as follows: a. to withdraw consent from receiving SMS promotions: please unsubscribe by following the steps provided in the promotional SMS; b. to withdraw consent from promotional emails: please click on the Unsubscribe link in the promotional emails; c. to withdraw consent from receiving promotional material with your order package: please email our Data Protection Officer at the email address provided below. MINORS The Site is not intended for individuals under the age of 18. CHANGES We may update this privacy policy from time to time in order to reflect, for example: ● changes to our practices or for other operational, ● legal ● regulatory reasons. If you have questions and/or require more information, do not hesitate to contact us Customerservices@halokaz.com CONTACTING US For any questions relating to your Personal Data or about this Policy, if you have a complaint regarding the collection, use or handling of your Personal Data by us, or a question about how we are complying with Applicable Laws, you may contact our Data Protection Officer via one of the following methods: ● Email address : privacy@halokaz.com Attention it to the ‘Data Protection Manager’. ● Office address :No 510, Block A4, Leisure Commerce Square, Jalan PJS 8/9, Petaling Jaya, 46150 Petaling Jaya, Selangor, Malaysia Attention: ‘Data Protection Manager’ Emails and letters should clearly state that you are making a data protection query, request or complaint in the subject line to ensure the matter is dealt with expediently.
